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fREQUENTLY ASKED QUESTIONS

 

What is your shipping policy?

All items are shipped as soon as possible, but always within 7 days of purchase.

Estimates for international shipping are handled on an individual basis.

 

Are your products guaranteed?

All bags are crafted with high-quality materials that are built to last.

We are confident that once you receive a Susannah Thompson bag, you will be completely satisfied with its durability, however, please take note that they are meant to be used, not abused.  They are not indestructible, so please take care of them accordingly.

 

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can you wash the bags?

To maintain the integrity of raw materials used in Susannah's bags, spot cleaning only is recommended. 

WHAT'S YOUR RETURN POLICY?

Returns are accepted within two weeks of purchase under the condition that the merchandise shows little to no signs of wear or tear.

All costs of return shipping are the responsibility of the customer.

Please send an inquiry via email for further instructions

 

 

 

 

DO YOU DO WHOLESALE OR CUSTOM ORDERS?

Susannah loves to collaborate with creative and likeminded people.

Please send all inquiries to susannahtscherzer@yahoo.com